Canceling your subscription is a two-step process. 


  1. First, you need reduce the number of your active devices (Fig.13a) to zero (0) (Fig.13b), through the Modify Subscription Portal. 
  2. Then, you need to create a new ticket with your cancellation request (Fig.14). 
  • Use the subject: “Cancel my subscription”. Make sure to use the email address you used to register with the service (Fig.15). Add any comments you feel necessary in the description field.


Fig.13a


Fig.13b


Fig.14


Fig.15



Our customer service department will help you complete the cancellation process.